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Software only. No financial advice or fund management. Trading involves substantial risk. Read risk disclosure
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Customer onboarding

From purchase to first demo run.

A practical onboarding path for NEXA customer packages. Your supplied product guide remains the final reference for product-specific settings.

01

Open your order portal

Use the private link sent after purchase or recover the order from Order & downloads using the checkout email.

02

Download the customer package

Use the secure download button while your licence is active. File-transfer links are short-lived for security.

03

Install in MetaTrader 5

Copy the supplied EA or utility files into the correct MT5 data-folder location, then restart or refresh the Navigator.

04

Allow the NEXA licence endpoint

In MT5, open Tools → Options → Expert Advisors and allow WebRequest for the official NEXA site URL stated in your customer guide.

05

Enter your licence key

Attach the software to the intended chart/account and enter the private licence key shown in your order portal when the product requires one.

06

Load the correct preset

Use only the supplied preset intended for your product/account context. Review every input before enabling automated trading.

07

Test on demo first

Confirm symbol naming, spread, execution, sizing, permissions and expected behaviour on a demo account before considering live use.

08

Supervise operation

Automated trading still requires monitoring. Connectivity, broker execution, spreads, gaps, settings and market conditions can affect behaviour.

Licence not validating?

Check internet access, the exact licence key, approved account/server where applicable, MT5 WebRequest permission and whether the licence is active.

EA not trading?

Confirm Algo Trading is enabled, symbol and timeframe match the product guide, market conditions satisfy the strategy, and there are no Experts/Journal errors.

Need human help?

Keep your order reference, product name, MT5 version and a screenshot of the technical error ready. Remove unnecessary account numbers or secrets.

Open support ↗
Never send support your wallet private key, seed phrase, brokerage password, remote-desktop password or authentication codes. NEXA does not need access to your trading funds.
Before live use

Demo first. Understand the settings.

No preset, stop mechanism, recovery logic or automation can eliminate trading risk. Broker conditions, leverage, spreads, slippage, gaps and market moves can produce losses, including loss of all capital.