NEXAALGOBOTS.COM / Customer support

MT5 EA Support & Installation Help

Help with orders, downloads, licence access, installation and general product questions.

Order & download help

Use the email address entered during checkout to open your private order and download area. No permanent customer password is required.

Open order & downloads ↗

Email support

For payment review, delayed delivery, installation issues or licence access, contact our support address and include your order reference when available.

support@nexaalgobots.com ↗

Never send a wallet private key, seed phrase, brokerage password, remote desktop password or other secret credential. Support does not need access to your trading funds.

What support can help with

We can help with locating an approved order, accessing a purchased build, basic installation guidance, licence activation questions, identifying the correct customer package and diagnosing ordinary software-delivery issues.

What support does not provide

Support does not provide personalised trading instructions, tell you what to buy or sell, manage your brokerage account, guarantee a result or take control of customer funds. Questions about suitability and trading risk remain the customer's responsibility.

Before contacting us

Keep your order reference, purchase email, product name, MT5 version and a concise description of the issue ready. Screenshots of technical errors may help, but remove account numbers or other unnecessary private information before sending them.